About Us

CELL WORLD

For all your communications and tech supplies

Cell World is a registered online electronics store in St. Lucia we have been serving hundreds of happy customers from 2016. Enjoy a hassle free and safe online shopping experience from the comfort of your home. We believe simpler is better. That’s why we’ve made it as easy as possible for you to find what you’re looking for. We provide an unparalleled product selection, a unique shopping experience and extraordinary customer service. Our comprehensive warranties, custom delivery options, and professional support ensure our customers’ total satisfaction even after their order is complete. 

How fast is delivery?

Gros Islet pickup Free - The sol gas station parking lot in Gros Islet.

Orders can be picked up Monday - Saturday, from 10am - 6pm, and are generally ready within an hour during business hours. An email will be sent when your order is ready for pickup 

Castries pickup $5.00 - Everything cake on the first floor in the Blue Coral Mall, across from the game shop. Orders can be picked up Monday - Saturday, from 9am - 4pm and are generally ready within 24 hours. An email will be sent when your order is ready for pickup.

Local mail 

Orders are generally mailed within 24 hours (Monday - Saturday) using St. Lucia Post. St. Lucia Post standard delivery time is 2- 12 days. Free delivery

NOTE: We are not responsible for post office delivery delays.

Cell World local delivery 

Gros Islet district 

Same day delivery $10.00

Free delivery in 24 hours

Castries district  

Delivery in 24 hours $10.00  

Dennery district 

Delivery in 24 hours $15.00  

Anse La Raye district 

Delivery in 24 hours $12.00 

Island wide delivery on Saturday $20.00 

When your order is ready for delivery, you will receive an email with real-time tracking information.

For pick-ups and Cell World island wide delivery you can pay with cash or card for post office delivery you can pay with card or PayPal.

How can I pay for my order?

14 days warranty on Bluetooth devices, vehicle accessories, power banks, Bluetooth speakers, phones & tablets cases, screen protectors, gaming accessories, computer accessories, cables & adapters and some electronics. Products within the 14 day period will be exchanged if faulty, after the 14 day period your buyer protection is finished.

30 days warranty on cell phones and tablets 

The warranty only covers faulty buttons, faulty battery, charging problems, software problems.

The warranty will not cover any damage you yourself made to the product we will only service or exchange faulty products within the warranty period.

What is the warranty on my purchase?

You are always welcome to return or exchange the products purchased at Cell world.

You have 14 days to decide if an item is right for you. The items must be returned to Cell world address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.

How to Return a Purchased Item

All returned items (inclusive of the product, package and accessories) should be returned in mint condition.  

1) Return to the pick up location in Castries 

2) Return to the pickup location in Gros Islet 

3) Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.

The address for returns is:

Cell world

Gros Islet, St. Lucia

1(758) 717-8917

The shipping cost for the returned items is paid by you. 

Can I return my purchase?

Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:

Replacement: We will replace the item with another one of better quality, different size, or color. 

Money refund: We will return the cost of the item you spent to purchase. 

Gift card: We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.

 The delivery or shipping fee is none refundable.

Item Refund: Items in original condition past 14 days Up to 40% of the item price.

Items in original condition within 14 days 100% of the item price.

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use within 14 days Up to 0% of the item price

Can I get a refund?

Cell World Office location

Cell world is an online store if you are interested in shopping do so on the website.

Office Location

Mountain top road, Cas En Bas, Gros Islet

Business hours 

Delivery 

10am- 6pm

Pickup 

9am- 6pm

Sunday 

Closed