About Us

CELL WORLD

For all your communications and tech supplies

Cell World is a registered online store in St. Lucia we have been serving hundreds of happy customers from 2016. Enjoy a hassle free and safe online shopping experience from the comfort of your home we will deliver your order to your home or workplace.

We want you to be completely satisfied with your purchase on Cell World.

Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don't go as planned, contact us and we will try to make things right for you.

Contact us

Email: cellworldslu@gmail.com

Exchange and refund department: 

Available between 10am to 5pm Mon-Sat 1 (758)717-8917

Customer service:

Available between 10am to 5pm Mon-Sat 1 (758) 721-3508

Delivery service:

Available between 10am to 5pm Mon-Sat 1 (758) 718-5359

Delivery, pickup & mailing service

All orders are processed within 1 business day. There is no deliver on Sundays and holidays.

St. Lucia post office island wide delivery service to the post office in your community is $5.00

Cell World delivery service to your home or workplace in Gros Islet & Castries is $5.00

Cell World delivery service to your home or workplace in Dennery & Anse La Raye is $10.00

Cell World delivery service to your home or workplace in Micoud, Vieux Fort, Laborie, Choiseul, Soufriere, Canaries is $20.00

Delivery is from 10am to 5pm​ Monday to Saturday.

You can pay with 

1: Pay with cash when we deliver your order to you.

2: Pay using your card when we deliver your order to you, all cards are processed online.

3: Make check payment to Cell World.

4: Pay for your order using the new bank of St. Lucia online banking pay a peer service.

How can I pay for my order?

An item may have hidden issues that we are unaware of. If you receive a damaged or defective item you can return it within 7 days. The item will be inspected before we either replace the item or issue a refund if a replacement is not available within 7 days.

What happens if I receive a faulty product?

A refund will only be given if you request an exchange of a faulty product within 7 days and we do not have the exact same product in stock, we will provide a refund or if the product is not as describe on the website. Once we issue your refund you will get the refund on the next delivery or pickup day.

Items in original condition past 7 days up to 40% of the item price.

Items in original condition within 7 days 100% of the item price.

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use within 7 days up to 50% of the item price.

How are refunds issued?

7 days warranty on Bluetooth devices, vehicle accessories, power banks, Bluetooth speakers, phones & tablets cases, screen protectors, gaming accessories, computer accessories, cables & adapters and some electronics. Products within the 7 day period will be exchanged if faulty, after the 7 day period your buyer protection is finished.

1 months warranty on the following products:

Smart watches: The warranty only covers water damage to waterproof watches, faulty straps and faulty battery.

Cell phones and tablets: The warranty only covers faulty buttons, faulty battery, charging problems, software problems.

The warranty will not cover any damage you yourself made to the product we will only service or exchange faulty products within the warranty period.

What is the warranty on a product?

Cell World Office location

Cell World is an online store we do not have a physical store that you can come to an purchase a product that's why we only do deliveries. 

Cell World head Office location

Mountain top road, Cas En Bas, Gros-islet

Delivery & pickup schedule

Delivery service

10am to 5pm Mon- Sat

Mailing service

10am to 11am Mon- Fri

Pickup

11am to 5pm Mon- Sat