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Refunds & Exchange department

1(758) 717-8917

Cell World is a registered online store in St. Lucia we have been serving hundreds of happy customers from 2016. Enjoy a hassle free and safe online shopping experience from the comfort of your home we will deliver your order to your home or workplace.

We want you to be completely satisfied with your purchase on Cell World.

Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don't go as planned, contact us and we will try to make things right for you.

Delivery service

Free island wide delivery to your home or workplace.

Delivery days

Delivery to all locations in Castries, Gros Islet, Dennery and Ans La Raye on Monday, Tuesday, Wednesday, Friday and Saturday.

Delivery to all locations in Micoud, Vieux Fort, Laborie, Choiseul, Soufriere on Tuesday & Saturday.

Where is my order coming from?

Your order is coming from Cas en bas, Gros Islet to your location. 

You can pay with cash or card when your order is delivered to you or with PayPal and card on the website.

How can I pay for my order?

Cell World island wide delivery service to your home or workplace.

Delivery processing time: 

All orders are processed within 1 business day. We do not deliver on holidays and on Sundays. If we are experiencing a high volume of orders, delivery may be delayed by a few days.  If there will be a significant delay in the delivery of your order, we will contact you via telephone.

How do I receive my order?

An item may have hidden issues that we are unaware of. If you receive a damaged or defective item you can return it. The item will be inspected before we either replace the item or issue a refund if a replacement is not available.

You may return or exchange an item purchased from Cell World within 7 days from the time you receive it. No refunds or returns will be granted after 7 days.

Exchange New Item

To make an exchange, return the items (device, charger, battery,instructions, and any other components) in the ORIGINAL box. All items must be in new condition

One month warranty on smart watches, phones and tablets.

The smart watch warranty only covers water damage to waterproof watches, faulty straps and faulty battery.

Cell phones and tablets warranty only covers faulty buttons, faulty battery, charging problems, software problems.

What happens if I receive a faulty product?

Cell World Office location

We do not have a physical store that you can come to an purchase a product that's why we only do deliveries. 

Cell World Office location

Mountain top road, Cas En Bas, Gros-islet

Delivery Schedule

Island wide delivery on Monday, Tuesday, Wednesday, Friday and Saturday.

Delivery is from 10 am to 5 pm 

No delivery on Thursday, Sunday and Holidays